Reference

borneo33 Legal terms for your account

borneo33 sets out Legal terms for account access, wallet activity, personal data and requests from Indonesia.

Account termsData handlingLocal access rulesPolicy contact
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CONTACT ROUTES

Where to ask about Legal terms

A clear contact route helps when a Legal question affects your account or wallet status.

Account access Use the account support path when phone verification, sign-in status or an eligibility question blocks access. Include your registered phone detail and the exact Legal term you want us to clarify so we can route the request correctly.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference shown beside the cashier record. We use that detail to separate a wallet-status question from a wider Legal request without asking you to repeat the whole account history.
Policy changes Ask us to correct or change account-related policy data through the same support route. Tell us what should change and why; we can confirm the request, explain any required account check and identify the applicable Legal condition.
DATA PRACTICE

What our Legal process records

We handle Legal requests through the account details needed to identify you, check access and respond to the issue raised.

Account details

We use the account details needed to identify your request and apply the relevant Legal term. Phone verification may be required before we discuss account access, wallet records or a requested change connected to your account.

Payment records

A DANA, OVO, GoPay or QRIS reference helps us match a question to the correct cashier event. Bank transfer and virtual account records follow the same account-linked checking path when a payment question is raised.

Cookies

Cookies can support the account session and remember necessary page behaviour on your device. If you ask about cookie use, we explain the relevant purpose and how it relates to accessing Legal pages and account areas.

Account security

We keep account access tied to your registered details and may request phone verification before discussing protected account matters. Do not send a password or one-time code in a Legal contact request.

Retention requests

When you ask how long a record is kept, identify the account action or payment reference involved. We assess the request under the applicable Legal condition and tell you what can be changed, retained or removed.

Correction path

To request a correction, describe the inaccurate detail and provide the account contact needed for matching. We may verify your phone before actioning the request, then confirm the next step through the account support route.

Legal answers before account access

These Legal answers address the questions we expect before an Indonesia account is opened or changed. They cover local eligibility, personal data, cookies, wallet references, phone verification and contact requests. If your situation is specific, include the relevant account or cashier detail when you contact us. We can explain the applicable route without asking you to share a password or one-time code.

Legal covers the terms for account access, personal data, cookies, payment records, policy requests and contact handling on borneo33. It does not replace local rules. Eligibility depends on local law, so you should check the applicable condition before opening or using an account.

Access is available where local law permits. Your account may need phone verification before access, and we may check account or location details when a Legal condition applies. If you are unsure, contact us through the account path before submitting a wallet or bank payment.

Phone verification helps connect a Legal request to the correct account and protects account discussions from being sent to the wrong person. We may request it before discussing access, DANA or QRIS records, account corrections or other details linked to your account.

These payment routes are covered as account-linked cashier records, not as permission to bypass local rules. The route shown to you can depend on account status and local availability. Keep the payment reference if you need us to check a Legal or wallet question.

Use the account support path and state which detail is inaccurate, what it should say and why the correction is needed. We may verify your phone before making a change. We then explain whether the request can be completed under the applicable Legal condition.

Cookies may support your account session and necessary device behaviour when you open Legal or account pages. If you ask about a cookie, tell us the page or behaviour involved. We can explain its purpose and whether it relates to account access.

Start with the account support route beside the cashier or account area. Include your registered phone detail, the Legal term in question and any relevant payment reference. Do not send passwords or one-time codes. We use those details to direct the request for a clear response.

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